Back Office Specialist

About the role

Company Description An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for a dynamic and proactive Back Office Specialist. In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration. This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support. Position Key Responsibilities Manage customer communications regarding orders, shipments, and general inquiries Process purchase orders, validate pricing, and manage acknowledgments using SAP Use the company’s internal ERP system (SAP) to perform daily operational tasks Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents Monitor stock levels and manage purchases from the headquarters Create and manage factory purchase orders in SAP to align stock with customer demand Work closely with the local warehouse to ensure timely arrivals and dispatches Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders Generate and analyse sales reports Handle office supply management and oversee office equipment maintenance Requirements Requirements Proactive, organized, flexible, and service-oriented personality Strong attention to detail Excellent time management skills and ability to multitask and prioritize Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases Experience with SAP (mandatory) “Can-do” attitude and willingness to take ownership Minimum 2–3 years’ experience in a similar role, ideally in a manufacturing or logistics environment Bachelor’s degree Experience with import/export processes Solid understanding of the full customer care cycle, from order to delivery Proficiency in French & English Other information Location: Paris, Rue Petrelle, 22 The position is offered as a full time role.