Home Experience Specialist
About the role
Company Description The La Marzocco Home Experience Specialist is responsible for delivering an outstanding customer experience, driving Home sales, and positioning the showroom as a destination for coffee culture and community. The La Marzocco showroom is more than a retail space. It is a place where people discover the world of espresso, connect with coffee culture, and experience exceptional products through meaningful interactions. We combine premium retail, hospitality, specialty coffee, and community building to create a unique brand experience. We value collaboration, ownership, creativity, quality, and genuine human connection, and we look for people who share the same passion for creating memorable experiences. Position In this role you will report to the Home Sales Manager and you will be responsible for: Customer Sales & Consultation: welcome visitors provide personalized product consultations conduct product demonstrations and coffee tastings support customers throughout the entire purchasing journey. Showroom Operations: Maintain the showroom to the highest standards of presentation, hospitality, and functionality while managing stock, purchasing, logistics, and operational administration. Community & Showroom Activation: Organize events, workshops, product launches, and collaborations with local roasters, partners, and creatives to strengthen customer engagement and promote the La Marzocco brand. Accessories & Merchandise: Develop and manage the accessories and merchandise category in collaboration with the Marketing and Sales teams, including product selection, merchandising, stock planning, and sales performance Events & Brand Experience: Support the planning and execution of customer events, workshops, and brand activations, representing La Marzocco Home both in the showroom and at external events. Performance & Continuous Improvement: Monitor showroom performance, customer satisfaction, and key commercial KPIs, providing insights and recommendations to continuously improve customer experience and business results. Requirements Professional Qualifications Completed vocational training, degree, or equivalent professional qualification. Previous experience in retail sales, hospitality, luxury retail, premium customer service, or a similar customer-facing role. Experience within coffee, ga